Buyer support

Support and license notes

Stripe is the payment receipt. PhotosByElie is the delivery and recovery record for private photo downloads.

Payment and receipts

Stripe processes card payments and sends the payment receipt when receipts are enabled.
Card statements should show PHOTOSELIE* DOWNLOAD for new checkout payments.
Keep the Stripe receipt plus your PhotosByElie order ID; the order ID is what recovers downloads.

Delivery and recovery

After payment, the order page prepares private download links for each purchased file.
Use the order ID and checkout email on the order page if you need to redownload later.
Current download links can expire or hit a download limit; support can review a paid order and refresh delivery when appropriate.

Default digital license

Digital purchases include personal print and personal web use for the buyer.
Commercial use, resale, redistribution, stock licensing, merchandise, and AI-training use need written approval first.
Ask before using a file for a client, product, paid campaign, or public commercial project.

Refund and delivery issues

If a file cannot be delivered, a duplicate charge appears, or the wrong resolution was purchased by mistake, email support with the order ID.
Refunds are reviewed case by case. Delivery failures and duplicate charges are treated as support issues first.
Support email: ec92009@gmail.com.