Buyer support
Support and license notes
Stripe is the payment receipt. PhotosByElie is the delivery and recovery record for private photo downloads.
Payment and receipts
- Stripe processes card payments and sends the payment receipt when receipts are enabled.
- Card statements should show PHOTOSELIE* DOWNLOAD for new checkout payments.
- Keep the Stripe receipt plus your PhotosByElie order ID; the order ID is what recovers downloads.
Delivery and recovery
- After payment, the order page prepares private download links for each purchased file.
- Use the order ID and checkout email on the order page if you need to redownload later.
- Current download links can expire or hit a download limit; support can review a paid order and refresh delivery when appropriate.
Default digital license
- Digital purchases include personal print and personal web use for the buyer.
- Commercial use, resale, redistribution, stock licensing, merchandise, and AI-training use need written approval first.
- Ask before using a file for a client, product, paid campaign, or public commercial project.
Refund and delivery issues
- If a file cannot be delivered, a duplicate charge appears, or the wrong resolution was purchased by mistake, email support with the order ID.
- Refunds are reviewed case by case. Delivery failures and duplicate charges are treated as support issues first.
- Support email: ec92009@gmail.com.
PHOTOS BY ELIE